Welcome to Crossware. By using our website, services, and related products, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing or using any service provided by Crossware, you agree to comply with and be legally bound by these Terms. If you do not agree with any part of the terms, you may not use our services.
2. Services Provided
Crossware offers digital services including, but not limited to, web hosting, web security, digital marketing, and AI-based tools. Specific service terms and features may vary depending on your selected plan or agreement.
3. User Responsibilities
As a user of Crossware services, you agree to:
- Provide accurate and complete information when registering or communicating with us
- Keep your account credentials secure and confidential
- Use our services in compliance with all applicable laws
- Not use our services for any illegal, abusive, or malicious activity
4. Payment and Billing
- All payments must be made in advance unless otherwise agreed upon
- Prices are listed in USD (or MYR, where applicable) and are subject to change with prior notice
- We may suspend or terminate services for unpaid invoices
- We use third-party processors (e.g., Stripe, PayPal) and do not store your card information
5. Refund Policy
Our refund and cancellation terms are outlined in the Refund Policy. Some services may be non-refundable, especially after usage or license activation.
6. Account Termination
Crossware reserves the right to suspend or terminate your account if you:
- Violate these Terms and Conditions
- Engage in abusive, illegal, or harmful conduct
- Use excessive resources beyond what your plan permits
In serious cases, we may involve law enforcement or take legal action.
7. Service Availability
We aim to provide 99.99% uptime. However, we do not guarantee uninterrupted service due to maintenance, technical issues, or events beyond our control. We are not liable for data loss, outages, or other impacts resulting from such events.
8. Intellectual Property
All content, branding, and software associated with Crossware remain the intellectual property of Crossware or its licensors. You may not duplicate, modify, or redistribute any material without our written consent.
9. Limitation of Liability
Crossware shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, even if we were advised of the possibility of such damages.
10. Changes to Terms
We may update these Terms and Conditions at any time. We will notify users by updating the “Effective Date” at the top. Continued use of the services after changes implies your acceptance of the new terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be handled under the jurisdiction of the courts in Selangor, Malaysia.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
📧 support@crossware.my
📍 Level 8, MCT Tower, Jalan USJ 25.1, USJ 25, 47650 Subang Jaya, Selangor Darul Ehsan, Malaysia